eCommerce Platform for Heating Cooling Plumbing Industries
Heating, Cooling, Plumbing Manufacturers and Distributors
Maximize Sales and Satisfaction Across Every Buying Experience
From warranty claims and customer-specific catalogs to automated parts management, self-service lookups, and intelligent quote follow-ups, Nomad helps heating and cooling manufacturers and distributors boost efficiency, profitability, and customer satisfaction.
Why Nomad Works for Heating, Cooling, and Plumbing
Simplified, Streamlined ERP-Integrated Warranty and Claims Processing
Nomad ensures seamless warranty management at every stage of the supply chain, from registration to verification.
Embed warranty or claim forms on your website to simplify product registration for customers. Serial numbers are verified directly through the manufacturer’s ERP, confirming ownership and warranty details.
Distributors, dealers, and installers can access the manufacturer’s database through their website or portal, retrieving warranty details for all unit parts and the master serial number for the entire configuration.
+ See Warranty Management in Action [demo]Simplified Parts Management. Connect Finished Goods to Component Parts
Nomad streamlines parts management, allowing manufacturers and distributors to perform serial number lookups and cross-reference finished goods with their components. Its automatic ERP bill of materials integration links parts to finished goods and supports customized queries to generate detailed parts lists.
Additionally, users are able to navigate the catalog in the way that works best for them. They can browse by part category, such as accumulators across all units. Or they can search by specific unit or model types. For example, a search for the N132 series commercial water heater yields a dedicated model page with technical diagrams, specifications, warranty details, and all compatible parts.
Customizable Catalog Views for Specific Customer Types
Nomad’s item constraint capabilities allow manufacturers and distributors to tailor catalog visibility to specific buyer types, ensuring each customer (distributor, dealer, installer, or even DIYer) sees only items relevant to their purchasing needs.
Distributors benefit from Nomad’s ability to receive and store parts data directly from the manufacturer—whether through web feeds or spreadsheets.
The result? Sites are automatically updated to maintain accurate, real-time cross-referencing of parts to finished goods.
This seamless integration ensures all parties have the data they need to manage parts effectively and serve their customers better.
+ See Customizable Catalog Views in Action [demo]Simplify Complex Pricing with Smart Automation
Nomad’s pricing automation simplifies the complex, including optimizing GMROI pricing and recommending turnover-based pricing categories (A-E) for certain inventory items.
Manufacturers and distributors can customize customer pricing by applying rules based on product categories, purchase volume, turnover rate, or other criteria.
This enables targeted discounts for high-spending customers and strategic pricing for low-turnover or hard-to-source parts, balancing inventory with profitability.
Nomad connects directly to the manufacturer’s ERP, automatically updating the website or portal as inventory or pricing changes. This ensures customers only see current pricing without all the departmental back-and-forth, reduces manual workloads, and enables quick responses to price fluctuations.
Complete Equipment and Service Histories at Your Fingertips
Field service technicians can access a complete lifecycle history for every unit, including installation date, location, warranty status, past claims, support cases, and relevant documents—providing a full overview of recurring issues and service events.
Smart Automation for Seamless Quote Follow-Ups
Often, companies focus on pushing out a high volume of quotes, assuming that if they generate enough, a small percentage will convert. But this approach leaves opportunities untapped; a simple follow-up could significantly increase the close rate.
With Nomad, quotes are tracked within the ERP, enabling automated follow-up emails to keep the customer engaged. This automation not only supports high-volume quoting but also increases the likelihood of turning quotes into sales by ensuring timely follow-up.
Product Demo: Register, Claim, and Transfer Warranties with Ease
See how Nomad eCommerce helped Enertech streamline warranty management. Users can register units, manage claims, and transfer ownership. The portal integrates seamlessly with ERP and CRM systems and can be easily configured to your specific warranty management processes.
Customer Spotlight : Noritz
Noritz transformed operations with Nomad’s centralized eCommerce platform, streamlining and simplifying parts lookup, warranty management, and pricing for their diverse customer base.
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